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Typically the MOQ is 50 units per item, however, items called "budget promo products" have an MOQ of 200 units. If an item is custom-made for a client, involving moulds or dyes for instance, the MOQ will be considerably higher and the client will be made aware of this in the quote ... the only surprises we like involve cake! We strive to provide all costs and details up front so there are no unwanted surprises after a quote has been accepted by the client.
Please send all artwork in vector format (for example .pdf, .cdr, .fh, .eps, .ai). To check if your artwork is vector, zoom into the image and if you see pixilated edges, it means that your artwork is non-vector. Vector artwork will remain crisp and clear no matter how much you zoom into the image.
Another way to check is if you click on your artwork and a blue block appears around it; this means that your artwork is non-vector.
Vector format allows us to do our best work for you!
Your brand is as important to us as it is to you. In order to ensure the best possible quality and expereince for you (and your clients and employees), we like to play by the rules.
The Pantone system is the standard language for colour communication. A Pantone colour is the colour reference number of your logo / artwork colour(s). The code is used to make sure that every printer used during the branding process produces the same colour (it ensures that the colour you select as a client is the colour that ends up on your branded product). To ensure that we print your logo according to your corporate identity and / or branding requirements, when you place your order and supply us with your vector logo / artwork, it's vital to specify your Pantone colours. If you do not have an exact Pantone colour, we will use one which closely matches your logo. Please note that not all branding methods can guarantee an exact match.
A mock-up is an example of what your logo looks like on the item you have selected to be branded, before your order is officially placed. It is merely an example of what the branding could look like.
Your final layout may be different to the mock-up as there are restrictions to the branding area which cannot be altered. You need to sign off on your artwork layout as this will be the final approval that will go through to the branding department.
We know you're eager to get your goods! We work with the best couriers to make sure this happens. Local delivery will be charged at a minimum of R250.00 per delivery. A courier for national deliveries can be arranged and will be charged as per our courier company’s fees. We can only confirm these courier costs once the final order has been placed.
We know some clients like to touch and feel the quality of our gifts before ordering! When we issue samples we need you to return them within five (5) working days - in their original condition and packaging. If you want branded samples, we will charge for a pre-production sample. Courier costs will be charged for all sample items. Should a client wish to view all products, please contact us and we will arrange a visit to our supplier showroom.
Sometimes a product is out of stock and needs to be ordered. You are able to place backorders on a product currently out of stock. While we strive to provide an estimated time of arrival (ETA), we cannot guarantee a specific date that the stock will be available. Possible reasons for this include manufacturing and shipping dependencies on the side of our suppliers, as well as customs delays where stock can get held up when arriving into the country. We appreciate your patience and assure you that we're moving things along wherever possible on our side.