GENERAL

  • Minimum order quantities of 50, unless otherwise specified

  • We can only reserve stock for 24 hours, thereafter orders need to be confirmed in writing

  • Quotes are valid for 14 days from date of quote

  • Lead times vary and can only be confirmed once an order has been placed

  • Stock changes on a daily basis and therefore stock availability cannot be guaranteed until we have confirmed the order with our supplier

  • Clients permit usage of images of their branded items for marketing purposes

PAYMENTS

  • Full prepayment is required on confirmation of order

  • Should the client have made a 50% deposit when placing an order, the remaining 50% of the invoice value must be paid when the goods are ready for delivery

  • Goods will only be released once the order has been fully paid

  • All orders are treated as prepaid unless account facilities have been approved in writing

BRANDING

  • Branding will only commence once artwork has been signed off

  • Delivery dates are quoted from the day after the artwork is approved / signed off

  • Artwork must be provided in vector format (.AI / .PDF). If artwork is not received in the correct format, layouts may take up to 72 hours to redraw; a redrawing fee of R300 (excluding VAT) will be charged and will accommodate one change

  • Branding cancelled after layouts have been generated will be charged for at R300.00 (excluding VAT) per layout

  • Printing colours will be matched as closely as possible to Pantone colours supplied. We cannot guarantee a 100% colour match due to the different materials used in promotional products

COURIER

  • Minimum local delivery will be charged at R250.00 per delivery

  • Courier for national deliveries can be arranged and will be charged as per our courier company’s fees. We can only confirm these costs once the order is ready to be dispatched

  • Due to the use of external couriers, delivery times are beyond our control

  • Any third party engaged in transporting the goods shall be deemed to be the agent of the client irrespective of which party gave instructions to or paid such third party

SAMPLES

  • Samples issued must be returned within five (5) working days. If not returned within this period, we will invoice the client for these samples

  • Samples must be returned in their original condition and packaging

  • Should you want branded samples, we will charge for a pre-production sample. This item will become your property and does not need to be returned

  • Courier costs will be charged for all sample items

INSURANCE

  • It is the sole decision / responsibility of the client whether they would like to take out insurance to cover delivery / transit risk

CANCELLATIONS

  • Written orders constitute a binding contract and are legally enforceable

  • Once an order has been confirmed in writing, cancellations prior to branding will be subject to a 25% handling and admin fee, and R250.00 per artwork layout if a layout was created

  • No cancellation of orders will be accepted once final approval of artwork has been received

DAMAGED GOODS

  • Should any delivery contain any products that are damaged or incorrect, the client needs to inform us in writing within 24 hours of receiving the goods and provide photographic proof

  • Please check your goods immediately upon receiving them as we are unable to rectify errors or omissions more than 24 hours after the goods have been delivered

  • Goods returned will be replaced or a credit will be given at our discretion

  • We cannot accept branded or custom-made goods for exchange or refund

  • We do not accept any responsibility for products damaged during transit

  • We do not accept any responsibility for lost or stolen goods

CONTACT US

OPENING HOURS

TERMS AND CONDITIONS

Address: 5 Magasyn Avenue, Kanonberg, Bellville, 7530 

Email: gifting@completegifts.co.za

Tel :(+27) 21-913 4893

Mon - Fri: 8:30am - 5:00pm

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